Privacy Policy

Information we collect

We collect personal information that you choose to provide, and limited technical information generated when you use the website. This may include:

• Contact details such as your name and email address when you submit a contact form, register interest in a program or email us.
• The content of messages and enquiries you send us.
• Enrollment and transaction information when you purchase a program, such as name, email and purchase details. Payment card details are handled by payment processors, not stored by us.
• Program information such as course progress, assessment results and certification status, where applicable.
• Technical information such as browser type, device information and pages visited, which may be collected automatically by our website hosting and, where used, analytics tools.

How we collect it

We collect information directly from you (through forms, email and enrollment), automatically through your use of the website, and from service providers who process transactions or deliver services on our behalf.

Why we collect it

• To respond to enquiries and communicate with you.
• To process enrollments and transactions and deliver programs.
• To administer assessments, issue certifications and manage renewals.
• To notify you about programs you have asked to hear about.
• To operate, maintain, secure and improve the website.
• To comply with legal, accounting and tax obligations.

We collect only the information reasonably necessary for these purposes.

Consent

By providing personal information, you consent to its collection, use and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide certain services.

Sharing with service providers

We do not sell or rent personal information. We do not disclose personal information to third parties for their independent marketing purposes without your consent.

Personal information may be processed by or shared with service providers where reasonably necessary to operate the website, process transactions, deliver services, communicate with customers, maintain security, perform analytics where applicable, and comply with legal obligations. These providers are expected to protect the information and use it only to provide services to us.

We may also disclose information where required or permitted by law.

Payment processors

Payments are handled by third-party payment processors. Your payment information is subject to the processor's own privacy policy and security practices.

Cookies and similar technologies

This website uses essential browser storage to function, such as remembering your light or dark display preference. Our hosting and any analytics or payment tools may also use cookies or similar technologies. You can control cookies through your browser settings; disabling some may affect how the site works.

Analytics

Where analytics are used, they help us understand how the website is used so we can improve it. Analytics data is generally aggregated and is not used to identify you personally.

Email and communications

If you contact us or register interest, we will use your email to respond or to send the information you requested. Where we send marketing messages, you can unsubscribe at any time.

International processing

Some service providers may store or process information outside Canada, including in the United States. Information processed in another country may be subject to that country's laws and accessible to its authorities.

Retention

We keep personal information only as long as needed for the purposes described, including maintaining certification records and meeting legal and accounting requirements, and then delete or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Access, correction and your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or ask questions about how it is handled. Contact us at katherine@yourcanadianconnection.ca. We may need to verify your identity before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Third-party links

This website links to external sites, including theshynecommunity.ca and social media platforms. We are not responsible for the privacy practices of those sites.

Children

Our programs are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date shows when it was last revised.

Contact

Privacy questions and requests: katherine@yourcanadianconnection.ca
The SHYNE Academy · Operated by DMs to Dollars · Ontario, Canada